Billing & Payment Entity

All financial transactions, including the collection of payments and the issuance of refunds, are processed by our parent legal entity: KASN HOSPITALITY SERVICES LLP.

Refund Eligibility

Refunds are processed only for bookings that comply with the “Standard Cancellation” window as defined in our Cancellation Policy. If a booking is cancelled under the “Non-Refundable” criteria, no refund will be issued.

Refund Processing Timeline

• Once a cancellation is confirmed and the refund is      approved, the amount will be initiated back to the original payment      source (Credit Card, Debit Card, UPI, or Net Banking).
• The standard turnaround time for the amount to reflect      in your account is 7 to 10 business days, depending on your bank’s      internal processing time.

Non-Refundable Charges

• Any convenience fees, service charges, or payment      gateway taxes (GST on fees) charged at the time of booking are      non-refundable.
• In the event of an early departure (checking out before      the scheduled date), the remaining nights are non-refundable.

Contact for Billing Queries

For any issues regarding refunds, please contact our accounts team at admin@kasnhospitality.com , with your Booking ID and Transaction Reference.